Digital Services Associate
Req ID: 5537
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Division: Turner
Project Location(s):
Minimum Years Experience:
Travel Involved: None/Not Specified
Job Type: Full Time
Job Classification:  Entry
Education: Associates Degree 
Job Family: Technology Services
Compensation: Not Specified
Position Description:

Assists in deployment, implementation, maintenance, and helpdesk support of Turner Digital Facilities Manuals and other facilities management technology solutions that optimize facilities performance. Participates in document collection and assists with data generation to implement solutions for new and existing buildings. Reviews facilities and construction project documentation, extracts essential information. Implements electronic document management file structure for floor plans, product information, warranties, O&M manuals, and other facilities documents. Coordinates as required with internal Team, construction project staff, and building maintenance and IT staff to help implement solutions. Provides helpdesk support to clients on use and updating of solutions. Reports to the Project Manager. Is responsible for the protection and promotion of the interest of Turner Corporation in all matters.

Essential Duties and Responsibilities

Collects and organizes large quantities of technical documentation in a patented format. Coordinates in-house and outsourced electronic and paper document collection. Digitizes hardcopy documents received from project sites. Performs other duties as assigned. Troubleshoots client software installations and provides helpdesk support via phone and web conference.


Excellent communication skills; must be willing to ask questions of coworkers and clients to troubleshoot and resolve issues. Must be very well organized. Must be familiar with Adobe Acrobat, Microsoft Office Suite. Must be a self-starter. Experience or interest in web based facilities management tools (e.g., CAFM, CMMS, IWMS, BMS) is desirable. Familiarity with building construction, and building operations and maintenance practices desirable. Must be flexible, and willing to contribute to development of innovative, “Outside the box” solutions to emerging challenges.

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may occasionally lift and or move up to 25 pounds. While performing the duties of this job, the employee may occasionally visit on-site at the construction work site where the employee is exposed to moving mechanical parts; high precarious places; fumes or airborne particles; outside weather conditions and risk of electrical shock. The noise in these work environments is usually moderate to very loud. TURNER IS AN EQUAL OPPORTUNITY EMPLOYER.

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